Shipping policy

Mood Banana (operated by Banana Venturez Private Limited) is committed to delivering your orders efficiently and reliably. This Shipping Policy outlines important information regarding the shipment of your purchases from www.moodbanana.com.

1. Shipping Partners & Coverage We partner with various trusted logistics providers to ensure your orders reach you safely and promptly across India. Our shipping services are dependent on the serviceability of your specific PIN code by our logistics partners.

2. Shipping Charges Currently, we offer free shipping on all orders placed on our Platform. Any future changes to shipping charges will be clearly communicated on the website.

3. Delivery Timelines Delivery timelines vary depending on your location and the serviceability of your PIN code.

  • Metro Cities: Orders for major metro cities may experience faster delivery, potentially including same-day or next-day delivery options where available (subject to order placement time and specific PIN code serviceability).

  • Other Locations: Deliveries to other cities and remote areas will generally take longer. You will receive an estimated delivery timeframe during the checkout process and in your order confirmation email. We strive to meet these estimates but kindly note that unforeseen circumstances (such as adverse weather conditions, public holidays, or other logistical challenges) may cause delays.

4. Order Processing & Tracking

  • Processing Time: We aim to process and dispatch orders very quickly, often on the same or next business day, excluding weekends and public holidays.

  • Tracking Information: Once your order is dispatched, you will receive an email and/or SMS notification containing your tracking number and a link to track your shipment directly on our logistics partner's website. This allows you to monitor the real-time status of your delivery.

5. Delivery Attempts & Non-Delivery Our shipping partners will typically make multiple attempts to deliver your order. If delivery is unsuccessful after several attempts, or if the package is refused, the order may be returned to our warehouse. In such cases, we may contact you to arrange re-delivery, which might incur additional shipping charges, or process a refund for the product value, excluding any re-delivery or return shipping costs incurred by us.

6. Damage, Incorrect, or Missing Items During Transit We take utmost care in packaging your products, but in rare instances, issues may occur during transit.

  • Visible Shipping Damage (upon delivery): We strongly encourage you to inspect the package for any external damage upon delivery. If visible damage is noted, please make a remark with the delivery personnel on the Proof of Delivery document, if possible, and immediately notify our Customer Service team at contact@moodbanana.com with clear photographs of the damaged package, before opening it.

  • Hidden Damage, Wrong Item, or Missing Item (after unboxing): For any claims of hidden damage, receipt of an incorrect item, or missing items discovered upon opening the package, you must provide an uninterrupted unboxing video as proof. Please refer to our Return & Refund Policy for detailed requirements and the process for such claims.

  • Lost or Not Received Packages: If your tracking information indicates that your package has been delivered but you have not received it, or if your order is significantly delayed beyond the estimated delivery timeframe without updates, please contact our Customer Service team at contact@moodbanana.com promptly for assistance. We will initiate an investigation with our shipping partner.

7. No International Shipping Currently, Mood Banana only ships within India. We do not offer international shipping directly from our website (www.moodbanana.com).

8. Contact Us For any questions regarding your shipment or this Shipping Policy, please contact our Customer Service team:

Email: contact@moodbanana.com Phone: +91 96193 66663